Deposit Dispute Router
Identify which tenancy deposit scheme holds your deposit and get step-by-step guidance on disputing deductions or recovering an unprotected deposit in England & Wales.
Reference tool — for general information only
This tool gives you a quick reference based on the information you provide. It is not a substitute for legal advice. Limitation periods, eligibility rules, and procedural deadlines are strictly enforced — confirm any decision with a regulated adviser or the official source before acting.
Privacy: runs entirely in your browser. Nothing you enter is sent to us or saved.
When to use this tool
Use when your landlord has made deductions you disagree with, has failed to return your deposit, or you suspect your deposit was never protected. In England & Wales all deposits on assured shorthold tenancies must be protected in a government-approved scheme within 30 days. Failure to protect entitles you to between one and three times the deposit amount as a penalty.
Deposit Dispute Router
Next steps
Read the full guide
- Tenancy Deposit Protection: Rules, Caps and Getting Your Deposit BackDeposits must be protected within 30 days and capped at 5-6 weeks' rent. How protection, prescribed information, returns, ADR and penalty claims work.
- Section 21 After the Renters' Rights Act: The Current PositionSection 21 'no-fault' evictions ended in England on 1 May 2026. What is still valid, the 31 July 2026 transition deadline, and how possession works now.
- Renting Privately in England: Checks, Fees and Your ProtectionsRight-to-rent checks, banned fees, the 1 May 2026 tenancy reforms, repairs, rent rises and what to do about harassment when renting privately in England.