ਰਿਟੇਲ ਅਤੇ ਈ-ਕਾਮਰਸ ਕਾਨੂੰਨ

Consumer Rights Act 2015 — Goods must be of satisfactory quality (s.9), fit for purpose (s.10), and as described (s.11). Short-term right to reject within 30 days (s.22).

Distance Selling — Under the Consumer Contracts Regulations 2013, consumers buying online or by phone have a 14-day cancellation period, pre-contract information requirements, and restrictions on additional charges.

Digital Content — The CRA 2015 (Part 1, Chapter 3) extends quality rights to digital content including software, apps, games, and streaming services.

Unfair Terms — Consumer contract terms are subject to fairness testing. Terms that cause significant imbalance to the consumer's detriment are not binding (CRA 2015, Part 2).

Section 75 Liability — Credit card issuers are jointly liable with suppliers for breach of contract or misrepresentation on purchases between £100 and £30,000 (Consumer Credit Act 1974, s.75).

Online Marketplace Obligations — Platforms connecting buyers and sellers have increasing transparency and safety obligations under the Online Safety Act 2023 and consumer protection law.

Advertising Standards — All marketing and advertising must be legal, decent, honest, and truthful (CAP/BCAP Codes, enforced by the ASA). Influencer marketing requires clear disclosure.