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UK Law Reference
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Environment & Resources
England & Wales

บทนำ

Water and sewerage law in England & Wales is governed primarily by the Water Industry Act 1991, the Water Resources Act 1991, and the Water Act 2014. Ofwat regulates the water and sewerage companies as economic regulator, while the Environment Agency regulates water quality and abstraction. The Drinking Water Inspectorate ensures drinking water quality standards. Water companies have duties to supply wholesome water, provide sewerage services, and maintain their infrastructure.

In Brief

Water companies must supply wholesome water under the Water Industry Act 1991 (s.52). Sewerage undertakers must provide and maintain public sewers (s.94 WIA 1991). Causing or knowingly permitting polluting matter to enter controlled waters is a criminal offence under the Environmental Permitting Regulations 2016 (enforced by the Environment Agency). Ofwat is the economic regulator. Household water bills are set through 5-yearly price reviews. Complaints go to the Consumer Council for Water (CCWater) before the Water Redress Scheme (WATRS).

หลักการพื้นฐาน

1

Duty to Supply — Water companies have a duty to supply wholesome water for domestic purposes to premises in their area (s.52 WIA 1991).

2

Water Quality — Must meet standards set in the Water Supply (Water Quality) Regulations 2016, enforced by the Drinking Water Inspectorate.

3

Sewerage — Sewerage undertakers must provide and maintain a system of public sewers (s.94 WIA 1991). Right to connect to public sewers.

4

Water Pollution — Criminal offence to cause or knowingly permit polluting matter to enter controlled waters (s.85 Water Resources Act 1991).

5

Abstraction Licensing — Licences required to abstract water from rivers, lakes, or underground sources (Water Resources Act 1991).

6

Ofwat Regulation — Ofwat sets price controls, performance standards, and promotes competition in the water industry.

กฎหมายสำคัญ

Water Industry Act 1991

1991

Water Resources Act 1991

1991

Water Act 2014

2014

คดีชี้นำ

Cambridge Water v Eastern Counties Leather

[1994] 2 AC 264

Marcic v Thames Water

[2003] UKHL 66

สถานการณ์ทั่วไป

Water supply contamination

Report to the water company and the Drinking Water Inspectorate. The company has a duty to supply wholesome water. Civil claim for damages and potential prosecution.

Sewage flooding your property

Contact the sewerage company immediately. They have a duty to maintain public sewers. Right to compensation under internal sewer flooding schemes.

Related Careers

Frequently Asked Questions

Can I claim if a water company pollutes a river near my property?

Discharging polluting matter into controlled waters without a permit is a criminal offence under the Environmental Permitting Regulations 2016, enforced by the Environment Agency. Privately, landowners affected by pollution can bring a civil claim in nuisance or Rylands v Fletcher (Cambridge Water v Eastern Counties Leather [1994]) for contamination of land or watercourses. The Water Industry Act 1991 also creates specific rights for customers affected by poor service.

What is Ofwat and how does it regulate water companies?

Ofwat is the economic regulator of the water and sewerage sector in England and Wales. It sets price controls for water companies through periodic reviews (every 5 years), sets performance standards (including on leakage, water quality, and customer service), monitors compliance, and can impose fines for breaches. It also regulates competition in the water sector. Consumer complaints are handled by the Consumer Council for Water (CCWater).

Who is responsible if the water supply is contaminated?

Under s.52 of the Water Industry Act 1991, water companies have a duty to supply wholesome water meeting standards set by the Water Supply (Water Quality) Regulations 2016, enforced by the Drinking Water Inspectorate. If water is contaminated, report to the water company and the DWI. Compensation may be payable and the company may be prosecuted. Civil claims for negligence or breach of statutory duty are also available.

Important Deadlines

Complain to water company and then to WATRS/CCWaterContact the company first; if unresolved after 8 weeks (or if given a deadlock letter), refer to WATRS (the water industry's ADR scheme)
Report water pollution to Environment AgencyImmediately — the EA incident hotline (0800 807060) operates 24/7
Civil claim for water pollution damage (nuisance / Rylands v Fletcher)6 years from the damage occurring under Limitation Act 1980

Typical Costs

Typical Costs & Fees
Ofwat complaint about water/sewerage companyFree
CCWater (Consumer Council for Water) complaintFree
County court claim for water/sewerage damage (small claims)£35–£455 court fee
Solicitor for flood/sewage damage civil claim£1,500–£10,000+

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