Urdu translation. This page is translated from the canonical English version for general information. UK legal terms do not always translate exactly — check the English source for legal decisions and seek professional advice for important matters. The English page is authoritative.
All Legal Journeys
Education Law
England only
5 stages
1–6 months
Reviewed 2026-05-22
School complaint journey
From class teacher → headteacher → governors → academy trust / LA → Secretary of State.
Who Uses This Journey
Parents and pupils with complaints about a school's conduct, safeguarding, discipline, or admissions.
Stage-by-Stage Timeline
1
1
Informal raise with the school
Speak to the class teacher / form tutor / SENCO first.
2
2
Formal complaint to headteacher
Written complaint setting out the issue and remedy sought. Most schools have a published complaints policy.
3
3
Escalate to governors / academy trust
If unresolved, request formal review by governing body or academy trust.
4
4
Secretary of State / EFA
Onward referral for academies; for LA-maintained schools, contact the LA's complaints office.
5
5
Court / tribunal route
Specific routes: SEND Tribunal for EHCP issues; admission appeal panel for admission decisions; disability discrimination claims under the Equality Act 2010.