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Consumer
Updated 2026-04
Consumer Complaint Router
Follow the correct escalation path from trader complaint to sector ombudsman to court for consumer disputes in England & Wales, covering retail, banking, energy, telecoms, and travel.
Important: This tool provides general guidance only and does not constitute legal advice. Limitation periods and legal deadlines are strictly enforced — missing them can permanently bar your claim. Always verify key dates with a qualified solicitor before relying on this output. Laws and court fee scales change; confirm current figures on the relevant official government website.
When to use this tool
Use when a trader has refused to resolve your complaint, offered inadequate redress, or ignored your complaint for 8 weeks (the typical deadlock threshold for ombudsman referral). Going to court without first exhausting the appropriate ADR scheme may prejudice your costs position.