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The Consumer Rights Act 2015 is the principal statute governing consumer contracts in England & Wales. It consolidated and replaced previous consumer protection legislation (including consumer provisions of the Sale of Goods Act 1979 and the Unfair Terms in Consumer Contracts Regulations 1999). The Act sets out the rights of consumers when buying goods, digital content, and services, and provides rules on unfair contract terms and consumer enforcement.
Pwyntiau allweddol
- Goods must be of satisfactory quality, fit for purpose, and as described (ss.9–11)
- Digital content must be of satisfactory quality, fit for purpose, and as described (ss.34–36)
- Services must be performed with reasonable care and skill (s.49)
- Short-term right to reject faulty goods within 30 days (s.22)
- Right to repair or replacement if rejection period has passed (s.23)
- Final right to reject or price reduction after one failed repair/replacement (s.24)
- Unfair terms in consumer contracts are not binding (Part 2, ss.62–69)
- The 'grey list' of terms that may be regarded as unfair (Schedule 2)
Rhannau ac adrannau
Hanes diwygiadau
2019 — Consumer Rights (Payment Surcharges) Regulations 2012 (amended)
Banned excessive payment surcharges for using credit cards, debit cards, or other payment methods, complementing consumer protection under the CRA 2015.
2022 — Consumer Protection (Amendment etc.) (EU Exit) Regulations 2022
Made technical amendments to retained EU consumer protection law to ensure it functions correctly in UK domestic law post-Brexit.