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Disclaimer: This is not legal advice. Legislation and case law change. Always consult a qualified solicitor for your specific situation.

UK Law Reference
All sections of Equality Act 2010
2010 c. 15, s.167A

Section 167A — Disabled passengers: duties of operators of private hire vehicles

This version in force from 2022-06-28

Snapshot: 2026-08-24

Reproduced from legislation.gov.uk (Crown Copyright, Open Government Licence v3.0). Amendments made after 2026-08-24 may not be reflected — always check the official text .

(1) [F1 The operator of a private hire vehicle commits an offence by failing or refusing to accept a booking for the vehicle if—]

(a) [F1 the booking is requested by or on behalf of a disabled person or a person who wishes to be accompanied by a disabled person, and]

(b) [F1 the reason for the failure or refusal is—]

(i) [F1 that the passenger has a disability, or]

(ii) [F1 to prevent the driver of the private hire vehicle being made subject to a duty which would otherwise be imposed on the driver by section 164A, 165 or 165A.]

(2) [F1 The operator of a private hire vehicle commits an offence by making, or proposing to make, an additional charge for the carrying out of any duty imposed on the driver of the private hire vehicle under section 164A, 165 or 165A.]

(3) [F1 A person guilty of an offence under subsection (1) or (2) is liable on summary conviction to a fine not exceeding level 3 on the standard scale.]

(4) [F1 It is a defence for a person charged with an offence under subsection (1) to show that it was reasonable not to have accepted the booking due to a lack of suitable vehicles.]

(5) [F1 In this section “the passenger” means the disabled person concerned.]

Amendment notes

  1. F1 S. 167A inserted (28.6.2022) by Taxis and Private Hire Vehicles (Disabled Persons) Act 2022 (c. 29), ss. 4, 6(2)