Section 12 — Duty to maintain records
Extent: E+W+S+N.I.
This version in force from 2024-04-29
Snapshot: 2026-08-24
Reproduced from legislation.gov.uk (Crown Copyright, Open Government Licence v3.0). Amendments made after 2026-08-24 may not be reflected — always check the official text .
(1) A manufacturer of a relevant connectable product must maintain a record of—
(a) any investigations carried out by the manufacturer in relation to a compliance failure or suspected compliance failure (whether or not as a result of information received as mentioned in section 10(1)(a));
(b) any compliance failures relating to the product.
(2) A record of an investigation must contain the following information—
(a) the outcome of the investigation;
(b) where the manufacturer determined that there was a compliance failure, details of that compliance failure;
(c) any steps taken by the manufacturer to remedy the compliance failure and whether or not those steps were successful.
(3) A record of a compliance failure must contain the following information—
(a) details of the compliance failure;
(b) any steps taken by the manufacturer to remedy the compliance failure and whether or not those steps were successful.
(4) A record of an investigation or a compliance failure must be retained for a period of 10 years beginning with the day on which the record is made.
(5) In a case where there is more than one manufacturer in relation to a product, the duty of each of those manufacturers to maintain a record under this section may be met by those manufacturers jointly maintaining a single record.
(6) In this section “compliance failure” means a failure by a manufacturer of the product to comply with a relevant security requirement relating to the product.