Section 233 — Rights of redress: further provision
Extent: E+W+S+N.I.
This version in force from 2025-04-06
Snapshot: 2026-08-24
Reproduced from legislation.gov.uk (Crown Copyright, Open Government Licence v3.0). Amendments made after 2026-08-24 may not be reflected — always check the official text .
(1) The Secretary of State may by regulations provide for any of the following descriptions of rights to be exercisable by a consumer who has rights of redress under this Chapter—
(a) a right to unwind in respect of a relevant contract or consumer payment;
(b) a right to a discount in respect of a supply of a product under a relevant contract;
(c) a right to damages in respect of financial loss, distress or physical inconvenience or discomfort.
(2) Regulations under this section may include provision—
(a) about how a right is to be exercised by the consumer;
(b) for an amount of discount mentioned in subsection (1)(b) to be determined in accordance with the regulations;
(c) about the circumstances in which damages mentioned in subsection (1)(c) are or are not payable;
(d) imposing conditions or restrictions on the exercise of a right;
(e) about the consequences of the exercise of a right;
(f) excluding products of a description specified in the regulations from the application of the rights of redress available under this Chapter.
(3) Provision under subsection (2)(e) about the consequences of the exercise of a right may (among other things)—
(a) provide for the termination of a relevant contract;
(b) require the trader to make a refund of an amount determined in accordance with the regulations;
(c) require goods supplied under a relevant contract to be returned or for payment to be made in respect of such goods.
(4) In this section, “relevant contract” means—
(a) a business-to-consumer contract;
(b) a consumer-to-business contract.
(5) Regulations under this section are subject to the affirmative procedure.