Section 293 — Prohibitions relating to acting as ADR provider
Extent: E+W+S+N.I.
This version in force from 2026-04-06
Snapshot: 2026-08-24
Reproduced from legislation.gov.uk (Crown Copyright, Open Government Licence v3.0). Amendments made after 2026-08-24 may not be reflected — always check the official text .
(1) A person must not carry out ADR in relation to a consumer contract dispute unless the person—
(a) is an exempt ADR provider whose exemption covers the ADR being carried out,
(b) is an accredited ADR provider whose accreditation covers the ADR being carried out, or
(c) is acting under special ADR arrangements made by—
(i) an exempt ADR provider whose exemption covers the making of those special ADR arrangements, or
(ii) an accredited ADR provider whose accreditation covers the making of those special ADR arrangements.
(2) A person must not make special ADR arrangements in relation to any one or more consumer contract disputes unless the person is—
(a) an exempt ADR provider whose exemption covers the making of those special ADR arrangements, or
(b) an accredited ADR provider whose accreditation covers the making of those special ADR arrangements.