Ofwat

Economic regulator for water and sewerage companies in England and Wales.

This page mainly applies to England and Wales. Scotland and Northern Ireland may have different rules — check the jurisdiction before relying on this information.

Overview

Ofwat is the economic regulator for water and sewerage companies in England and Wales. It sets price controls, licences, and performance commitments. Customer complaints first go to the supplier, then escalate to the Consumer Council for Water (CCW) and ultimately the Redress Scheme for Water (run by the Water Redress Scheme or, for unresolved complaints, the courts).

What it handles

Price reviews (PR24, PR29, etc.)
Performance commitments and outcome delivery incentives
Licence enforcement and pollution penalties

Official sources

https://www.ofwat.gov.uk

Last reviewed: 2026-05-21. This is legal information, not legal advice.