Pensions Ombudsman

Handles complaints about workplace and personal pensions, including disputes about benefits, transfers, and pension trustees.

This page covers UK-wide law. Where local procedure differs (e.g. courts or tribunals), this is noted in the relevant section.

Overview

The Pensions Ombudsman is the statutory dispute resolution service for complaints about workplace and personal pensions in the UK. Its determinations are binding (subject to a right of appeal to the High Court on a point of law). It investigates maladministration by trustees, scheme administrators, and providers, and disputes of fact or law about pension benefits.

What it handles

Workplace and personal pension complaints
Pension transfer and freedom complaints
State pension forecast disputes (via DWP-related routes)
Auto-enrolment disputes

Official sources

https://www.pensions-ombudsman.org.uk

Last reviewed: 2026-05-21. This is legal information, not legal advice.