Mediation
A voluntary, non-binding ADR process where an independent mediator facilitates negotiation between parties. Any settlement reached is contractually binding once signed.
Independent editorial summary — not the official statute text. Read the official version on legislation.gov.uk.
Mediation is a voluntary process in which an impartial mediator helps the parties to a dispute find a solution they can all agree to, without imposing a decision. It can be used to resolve workplace disagreements such as bullying, harassment, communication problems or personality clashes, and is also offered as a way to settle civil money claims before they reach a full court hearing.
The mediation process itself is confidential and, in the workplace context, is usually not legally binding on the parties. Where mediation is used to resolve a small claim, however, any agreement reached at the mediation appointment is legally binding and its terms are recorded in a document described as a settlement agreement; if either side later breaks those terms, the other side can go to court to ask for a judgment or hearing.
Example
In small claims disputes of £10,000 or less, the parties must attend a free mediation appointment organised by HM Courts and Tribunals Service, where a mediator speaks to each side separately by phone for up to an hour to help them explore options, negotiate and agree a settlement.
Related terms
Official sources
This explanation is drawn from the official sources below; every substantive statement is verified against them. For advice on a specific matter, see our find help page.