Legal Routes
Step-by-step escalation maps from first complaint through to court or regulator. Each route shows the forum, forms, deadlines, evidence, and possible remedies at every stage.
Complaints (2)
Consumer complaint route: retailer → ADR → small claim
Escalation route for faulty goods, undelivered orders, or refused refunds in England and Wales.
Housing disrepair route: landlord → environmental health → court
Escalation route for tenants with unresolved disrepair in private or social rented housing in England.
Ombudsmen (1)
Regulators (1)
Tribunals (2)
Employment dispute route: grievance → ACAS → Tribunal
Standard escalation route for unfair dismissal, discrimination, unpaid wages, and other Employment Tribunal claims.
SEND route: assessment request → EHCP → tribunal
Parental route for securing special educational needs support, including SEND Tribunal appeals.
Courts (2)
Defending eviction route: notice → court → enforcement
Step-by-step defence route from receipt of a possession notice through hearing to enforcement of any possession order.
Judicial review route: pre-action protocol → permission → substantive hearing
Challenging a public body's decision in the Administrative Court.