Consumer Complaint Router
Follow the correct escalation path from trader complaint to sector ombudsman to court for consumer disputes in England & Wales, covering retail, banking, energy, telecoms, and travel.
Reference tool โ for general information only
This tool gives you a quick reference based on the information you provide. It is not a substitute for legal advice. Limitation periods, eligibility rules, and procedural deadlines are strictly enforced โ confirm any decision with a regulated adviser or the official source before acting.
Privacy: runs entirely in your browser. Nothing you enter is sent to us or saved.
When to use this tool
Use when a trader has refused to resolve your complaint, offered inadequate redress, or ignored your complaint for 8 weeks (the typical deadlock threshold for ombudsman referral). Going to court without first exhausting the appropriate ADR scheme may prejudice your costs position.