Consumer Claims
Faulty goods, undelivered orders, refused refunds — the full consumer route from retailer to small claims court.
Overview
Consumer law in England and Wales is dominated by the Consumer Rights Act 2015. The Act gives three layers of remedy: a 30-day short-term right to reject (s.22), a right to repair or replacement (s.23), and a right to price reduction or final right to reject (s.24). For credit card purchases over £100, Section 75 Consumer Credit Act 1974 makes the card issuer jointly liable. This cluster covers the full route from initial complaint through ADR/ombudsman to small claims court.
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When to get advice
Citizens Advice runs a free Consumer Service (helpline 0808 223 1133). For complex contractual disputes or high-value claims, instruct a consumer law solicitor or contact your trade body.
Last reviewed: 2026-05-22. This is legal information, not legal advice.